Refund & Return Policy

Effective Date: September 30, 2026

At AXIakvapou, we value our customers and are committed to providing a reliable and satisfactory shopping experience. This Refund & Return Policy explains how order cancellations, refund requests, and delivery-related issues are handled.

By placing an order on AXIakvapou.com, you acknowledge and agree to the terms outlined below.

1. Order Cancellation & Refund Requests

If you wish to cancel your order or request a refund, you must contact us before your order has been shipped.

Once an order has been processed and dispatched, we are unable to cancel the order or issue a refund, as the package has already entered the shipping process.

Customers are encouraged to contact us as soon as possible if they need to make changes to their order or request a cancellation.

2. Orders That Have Been Shipped

Once an order has been shipped, we are unable to provide order cancellations or refunds.

This includes situations where:

• The customer changes their mind after the order has been dispatched;

• The customer no longer requires the order;

• The package is already in transit.

After the package has been handed over to the shipping carrier, we are unable to intercept, stop, or modify the delivery process.

3. Lost or Undelivered Packages

If your package is lost during transit or does not arrive within the expected delivery timeframe, please contact our customer support team.

After reviewing the shipping information, tracking details, and order information, we may provide one of the following solutions:

• Resend the order with a replacement package; or

• Issue a refund for the affected order.

We will work with the customer and the shipping carrier to investigate and resolve delivery-related issues as quickly as possible.

If the tracking information shows that your package has been delivered, but you are unable to locate it, please contact us first. We will assist you in checking the delivery details and provide support to help resolve the issue.

4. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as possible.

To help us review your request, please provide:

• Your order number;

• Photos or relevant evidence of the issue;

• A detailed description of the problem.

Our team will review your request and provide an appropriate solution based on the specific situation, which may include a replacement item or other suitable resolution.

5. Refund Processing Time

Once a refund has been approved, the refund will generally be processed within 3 business days.

Please note that the actual time for the funds to appear in your account may vary depending on your bank or payment provider's processing time.

AXIakvapou is not responsible for additional delays caused by banks, payment providers, or financial institutions.

6. Return Shipping Responsibility

If a return is approved due to a product issue, such as receiving a damaged or incorrect item, AXIakvapou will review the situation and determine the appropriate return solution.

For returns caused by personal reasons, including but not limited to changing your mind, ordering incorrectly, or no longer wanting the product, customers may be responsible for any return shipping costs.

Please contact our customer support team before sending any items back. Unauthorized returns may not be accepted.

7. Contact Us

If you have any questions regarding refunds, returns, or order-related issues, please contact us:

Website: AXIakvapou.com
Email: axi@akvapou.com

To help us assist you efficiently, please include your order number and relevant details when contacting our support team.

Thank you for choosing AXIakvapou.

We appreciate your understanding and support, and we are committed to providing reliable products and a trusted shopping experience for all customers.